Troubleshooting
Start with the symptom you can see, then use safe recovery steps for calendars, planning, sync, or account settings.
Choose the area that matches what you can see:
- Calendar connections for cancelled sign-in, missing provider calendars, stale provider Events, read-only access, or credentials that need repair.
- Events and Tasks for rejected saves, unexpected dates, recurring changes, reminders, subtasks, or missing filtered items.
- Sync and offline use for another device not updating, failed offline saves, pending changes, conflicts, or refresh errors.
- Account and timezone for unexpected displayed times, system-versus-manual timezone choices, profile saves, and notification settings.
- People and Groups previews for sample relationships and planning spaces that do not persist as shared workflows.
Before changing anything
Read the visible status and error, confirm which account you are using, and avoid repeating a create action until you know whether the first save succeeded. Do not clear app data while changes may be pending, and never send provider passwords or verification codes to support.
If these guides do not resolve the symptom, note the mobile app version, affected provider, safe error text, and steps that led to the problem. Contact Harmonise support with that context.